If you have questions about how we ship or other things, please check this info section.:

Contact Info
Our Guarantee
Privacy
Shipping & Processing Charges
Processing Time (how long we take to get the order to UPS)
Delivery Time (how long UPS takes to get the order to you)
Returns/Exchanges
Sales Tax
Payment Options
International Orders

Contact Info : If you would like to contact Customer Service, please use the following:

Our Guarantee: We offer you our best and stand behind our products and service 100%. If you are not satisfied, just let us know and we will process a refund or exchange ~ your choice.

Privacy: Your information is safe with us. We are committed to protecting your privacy. We do not share personal customer information with anyone outside our company, other than what is obviously necessary in order to process your order (i.e. the credit card service that you have chosen, and our shipping carrier). If you choose to register for email updates from us, we will be happy to keep you on our email list. This list is maintained by us and not sold. Other information such as your telephone number, address, credit card number is used only by us in order to process and fulfill your order.

Shipping & Processing Charges: We will determine the most efficient shipping carrier for your order using either First Class or Priority Mail through the U.S. Postal Service (USPS), or Ground or SurePost using United Parcel Service (UPS). If you would like your order expedited, please call us at (805) 474-5836. If your order is shipped using UPS, you will be sent an email with a tracking number at the time of shipment, allowing you to check on your order's progress.

Processing Time: Please allow 2-5 business days for processing your order. Our Shipping department is closed Friday thru Sunday.

UPS & USPS Delivery Times: See the maps below for approximate shipment times.

Returns/Exchanges: If, for any reason, you are not happy with your purchase, just let us know. With a few exceptions, you may return any non-damaged, non-defective, and unaltered merchandise within 45 days from the delivery date to receive a full credit/refund of the purchase price (we will not refund shipping charges). The customer will be responsible for arranging return shipping, return shipping charges, and should obtain package handling insurance for their protection. Return authorization from us is required. Simply call us at 805-474-5836 or email us at: customerservice@susanbranch.com to receive your return authorization. Credit will not be given for returns made without authorization or past the 45-day limit. Products that cannot be returned include personalized books, Jammies (because of their special gift packaging), or cut fabric yardage. In all other cases, whether you'd like a refund or exchange, simply contact us for your return authorization, repack the order in its original packaging, include the email receipt that you received as well as a note explicitly stating what you would like us to do. Please send it to:

Susan Branch.com
Attn: Customer Service
2416 Lopez Drive
Arroyo Grande, CA, 93420

Damages: We do our best to carefully and lovingly pack up your order for shipping. In the uncommon circumstance that your order arrives to you damaged, please keep all packing materials and ordered items and contact us ASAP for further instructions. You can call us at (805)474-5836.

Note: If we need to file an insurance claim for a damaged article still in your possession, you will be required to retain the damaged article and container (including packaging, wrapping, and any other contents received) until the claim is fully resolved. Upon written request by the Postal Service™, the addressee must turn the materials over to a Post Office™ for inspection, retention, and disposition in accordance with the claim's decision.