If you have questions about how we ship or other things, please check this info section.:
Shipping & Processing Charges
Processing Time (how long we take to get the order to UPS)
Delivery Time (how long UPS takes to get the order to you)
Contact Info : If you would like to contact Customer Service, please use the following:
Our Guarantee: We offer you our best and stand behind our products and service 100%. If you are not satisfied, just let us know and we will process a refund or exchange ~ your choice.
Fabric: I strongly believe in supporting small businesses and don’t want to encroach on local stores’ sales. But, some of you may not be able to find my fabric in your community, so we happily decided to include it in my web store. To keep things as simple as possible for everyone (and our web store software) ~ we sell fabric in yard increments, no fractions of yards. For those of you who want smaller quantities, please check my Fat Quarters, Charm Packs, and Twice the Charm Packs~ we offer a complete set. Please choose your fabric carefully, as cut fabric is not returnable.
Fabric Care: The manufacturer recommends to pre-wash all new fabrics before using them in a quilt to minimize shrinkage and transfer of colors. Unfold all fabric before placing it in a machine. Wash light-colored fabrics in lukewarm water with a phosphate free detergent. Soak dark colored fabrics individually in cold water for at least an hour to set the dyes and then machine wash in cold water with a phosphate free detergent. It is recommended to tumble fabrics almost dry, then remove them from the dryer and press with an iron. To avoid wrinkling, do not place more than six yards of fabric in a dryer at one time.
Privacy: Your information is safe with us. We are committed to protecting your privacy. We do not share personal customer information with anyone outside our company, other than what is obviously necessary in order to process your order (i.e. the credit card service that you have chosen, and our shipping carrier). If you choose to register for email updates from us, we will be happy to keep you on our email list. This list is maintained by us and not sold. Other information such as your telephone number, address, credit card number is used only by us in order to process and fulfill your order.
Shipping & Processing Charges: We will determine the most efficient shipping carrier for your order using either Priority Mail through the U.S. Postal Service (USPS) or Ground using United Parcel Service (UPS). If you would like your order expedited, please call us at (805) 474-5836. If your order is shipped using UPS, you will be sent an email with a tracking number at the time of shipment, allowing you to check on your order's progress. A Fine Romance is currently available for pre-Order. We expect it to be delivered to our California warehouse in September or October. We will begin shipping them out the moment they arrive. Because it will be shipping separate from other items in your order, please note the separate shipping charge specifically for this book. These are the prices we are being charged by our shipper, which is the least expensive we can find based on the small size of our company. As you can see, they base their prices not on weight, but on cost of items bought! One more good reason for us to discount the book for our Pre-Publication price: the book costs less, shipping becomes less, for the exact same weight! We don't understand it either.
Puerto Rico Shipping Info: Please refer to International Orders.